I'm Herbert Russell, an experienced IT Support Technician based in Colorado Springs, CO, with over six years of hands-on expertise in device repair, workflow optimization, and technical documentation. I specialize in troubleshooting across Windows environments, with deep knowledge of Microsoft 365, Active Directory, and enterprise support tools like Microsoft Dynamics and Azure Intune.

Throughout my career, I’ve built a reputation for mentoring frontline support teams, streamlining ticket resolution, and adapting quickly to new technologies. Whether I’m resolving complex Microsoft Teams issues or managing district-wide device inventories, I bring a user-focused mindset and a commitment to reliable, responsive service.

I thrive in fast-paced environments where precision and empathy go hand in hand. My approach blends technical skill with clear communication, ensuring that every support interaction is not just a fix—but a learning opportunity. I’m currently open to remote roles or on-site opportunities within the Colorado Springs area, and I’m always looking for ways to grow, collaborate, and contribute to a strong repair culture.